SMS and WhatsApp Notifications

Keep your customers informed about their bookings via SMS and WhatsApp. Each channel works differently.

Requirements

To use SMS/WhatsApp notifications you need:

• Compatible plan: Your plan must include the "SMS Notifications" and/or "WhatsApp Notifications" features
• Customer phone number: Bookings must include a valid phone number

If you don't see these options in the menu, contact support to verify your plan.

Access settings

1. Go to Settings in the side menu
2. Select My Business → Communications
3. You'll see the configuration options for each channel

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SMS - Centralized System

SMS works with a prepaid balance system. You buy SMS packages and they are automatically deducted with each send.

How it works

1. You buy an SMS package from the dashboard
2. The balance is added to your account
3. Each SMS sent deducts 1 unit from the balance
4. You receive alerts when your balance is low (< 20 SMS)

Available packages

Buy SMS

1. Go to Settings → My Business → Communications
2. In the SMS section, click Buy SMS
3. Select the desired package
4. Complete the payment with card
5. The balance is added immediately to your account

Enable SMS notifications

1. Make sure you have SMS balance available
2. Enable the SMS enabled toggle
3. Select the events you want to notify:
   • Confirmation: When a booking is confirmed
   • Cancellation: When a booking is cancelled
   • Reminder: 24 hours before the booking

View sending history

In the Sending history section you can see:

• Date and time of sending
• Phone number
• Message type
• Status (sent, failed)

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WhatsApp - Decentralized System

WhatsApp works differently: you connect your own Meta Business account. Messages are sent from your WhatsApp Business number and Meta charges you directly.

Prerequisites

Before configuring WhatsApp you need:

1. Verified Meta Business account
2. WhatsApp Business API configured in Meta Developer
3. Phone number registered in WhatsApp Business

Get Meta credentials

1. Go to Meta for Developers
2. Create or access your application
3. Add the "WhatsApp" product
4. In the WhatsApp settings, get:
   • Phone Number ID: Your number identifier
   • WhatsApp Business Account ID: Your business account ID
   • Access Token: Permanent access token

Configure in the dashboard

1. Go to Settings → My Business → Communications
2. In the WhatsApp section, enter:
   • Phone Number ID
   • Business Account ID
   • Access Token
3. Click Save credentials
4. Enable the WhatsApp enabled toggle

Select events

Just like with SMS, you can choose which events to notify:

• Confirmation: Booking confirmed
• Cancellation: Booking cancelled
• Reminder: 24h before

Costs

Meta charges directly according to their pricing table. The cost depends on the recipient's country and the message type.

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Notification events

Confirmation

Sent when:

• The customer completes a booking in the widget
• You create a booking manually and confirm it

Content: Date, time, location and booking details.

Cancellation

Sent when:

• The customer cancels their booking
• You cancel a booking from the dashboard

Content: Cancellation confirmation and details.

Reminder

Sent 24 hours before the booking date.

Content: Reminder with date, time and location.

Reminders are processed automatically every hour. If the booking is created with less than 24h notice, no reminder will be sent.

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Frequently asked questions

What happens if I don't have SMS balance?

SMS won't be sent. Emails will continue to work normally. You'll receive an alert when your balance is low.

Can I use SMS and WhatsApp at the same time?

Yes, you can enable both channels. The customer will receive notifications through all active channels.

What phone number is used for SMS?

SMS are sent from a shared system number. You cannot customize the sender.

Can I customize the messages?

Currently messages have a standard format. They include the business name and booking details.

Are notifications sent to international numbers?

Yes, both SMS and WhatsApp work with international numbers. The format must include the country code (e.g., +1 for USA, +44 for UK).