Active reservation limit
Configure a maximum number of active reservations per user to prevent hoarding
The active reservation limit allows you to restrict how many reservations a user can have at the same time, preventing one person from hoarding too many spaces.
What is it for?
In communities or clubs with limited resources, it's important to ensure all members have fair access. This feature:
- Prevents hoarding of spaces
- Distributes access fairly
- Encourages responsible use of facilities
Requirements
- Compatible plan: Your plan must include "Reservation Limits"
- Usually available in the Basic Plan (Communities)
How it works
What counts as "active reservation"
An active reservation is one that:
- Has status Confirmed or Pending
- Its date is today or in the future
DO NOT count:
- Cancelled reservations
- Completed reservations (check-in done)
- Past date reservations
Example
If you set a limit of 3 reservations:
| User's reservations | Can they book more? |
|---|---|
| 0 active | ✅ Yes |
| 1 active | ✅ Yes |
| 2 active | ✅ Yes |
| 3 active | ❌ No, limit reached |
Configuration
- Go to Settings in the side menu
- Select Restrictions
- In Active reservation limit, enter the maximum number
- Click Save
Recommended values
| Facility type | Suggested limit |
|---|---|
| Small community pool | 2-3 |
| Large pool / Club | 3-5 |
| High-demand facilities | 1-2 |
| Low-demand facilities | 5-10 |
No limit
Leave the field empty or at 0 to allow unlimited reservations.
User message
When a user tries to book after reaching the limit, they see a message:
"You have reached the active reservations limit (X). Cancel an existing reservation or wait for the dates to pass."
Dashboard management
As an administrator
Administrators have NO limit. You can create reservations for any user without restrictions.
View a user's reservations
- Go to Reservations
- Filter by user email
- You'll see all their active reservations
Free up space for a user
If a user needs more reservations:
- Cancel some of their existing reservations
- Or manually complete a reservation (mark check-in)
Considerations
Multiple reservations in one day
The limit counts reservations, not days. If a user books 3 sun loungers for the same day, it counts as 3 reservations.
Limit changes
If you reduce the limit, users who already have more reservations:
- Keep their existing reservations
- Cannot create new ones until they're below the limit
Combination with other restrictions
This limit works alongside:
- Authorized emails list
- Booking schedule
A user must meet all restrictions to be able to book.